Privacy policy

Our website is committed to protecting your information. We apply appropriate and up-to-date security measures to safeguard the personal data you provide. This Privacy Policy explains clearly what we collect, why we collect it, how we use it, and the choices available to you.

Hiep Vinh Phu Joint Stock Company may collect personal information (such as full name, home address, email address, and phone number) that you voluntarily provide when interacting with www.prometal.com.vn, including but not limited to the following situations:

• Submitting purchase inquiries on www.prometal.com.vn or through our internal sales system.
• Registering to participate in programs or subscribing to promotional updates.
• Participating in contests, lucky draws, promotions, or surveys on www.prometal.com.vn.
• Contacting our Customer Service, Technical Support, consultants, hotline: +84 911 674 779, or email: sales@prometal.com.vn.

We use collected information transparently and only for legitimate purposes, including:

• Supporting customers in purchasing, technical consulting, and answering inquiries.
• Providing customers with the latest updates available on our website.
• Conducting customer surveys to improve products and services.
• Implementing and managing marketing activities, including sending promotional updates, new policies, and notifications related to our products and services.
• Receiving feedback, suggestions, and complaints in order to improve our service quality.
• Contacting customers to resolve requests or service-related matters.

Opt-out commitment: If you do not wish to receive updates from Hiep Vinh Phu Joint Stock Company via email, SMS, or phone calls, you may unsubscribe through the opt-out link included in our emails or reply to our messages with a request to stop receiving promotional information. Within 7 days of receiving your opt-out request, we will stop sending such communications. If any request is unclear, we will contact you to confirm and ensure your preference is respected.

We take customer confidentiality seriously and commit to:

• Not using your personal information for any purpose that does not benefit you, and
• Not selling, trading, or disclosing your personal information to any third party without a legitimate basis. 

However, in certain limited circumstances, we may share information reasonably when:

• We have your explicit consent.
• It is necessary to protect the lawful rights, property, or interests of the Company and/or our partners, and the disclosure is carried out in compliance with Vietnamese law.
• Disclosure is required by competent government authorities in accordance with Vietnamese law.
• In the event a program is sponsored by a third party and sharing is necessary for implementation, we will inform you in advance before any sharing occurs. You have the right to decide whether to consent to such sharing or participate in the program.

Hiep Vinh Phu Joint Stock Company will store personal information you provide in our internal systems during the time we provide services to you, until the collection purpose is fulfilled, or until you request deletion of the information.

Customers may update or request changes to their personal information provided for any program organized by Hiep Vinh Phu Joint Stock Company by contacting us via the email address or contact information stated above.

We commit to ensuring the safety and confidentiality of your personal data when you provide it to us. Specifically:

• We implement security measures designed to prevent unauthorized access, disclosure, alteration, or loss of information.
• We do not buy, sell, or trade customer data for commercial purposes.
• Any sharing and use of customer information is carried out strictly in accordance with this Privacy Policy.
• We aim to ensure you feel secure and confident when using our services and engaging with our website.

Important notice: We are not responsible for any information leakage that results from customers voluntarily providing personal information to parties outside our website or programs.